We ship orders within one business day. Orders received after 3:00pm EST are shipped the following business day.
Any possible exceptions will be noted in the "Availability" section of a tube's description. You will receive email from us if there is a delay, and you will receive an email when your order ships.
International Shipping - Outside of Ukraine
International: Once we receive your order, Paypal will charge you for your order. We will attempt to email you twice; if no response is received we will attempt to ship using the best method for order size and value. If you wish to cancel your order you must email to request cancellation.
Approximate International Air Parcel Post shipping cost for an order of four power tubes and four preamp tubes or for one nixie clock : $22 USD. We will e-mail confirmation of cost and options before shipping the order.
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| Europe | 10-12 days |
| Germany | 14-18 days |
| USA, Canada | 12-15 days |
| Asia, South America | 14-20 days |
| Australia, New Zeland | 20-24 days |
| Africa, Central America | 24-34 days |
Warranty
Tubes and other products are warrantied for a minimum of 90 days from the date of purchase. Exceptions to the 90 day warranty will be noted on the "Warranty" tab found on the product page.
Returns
- All returns require a RA (Return Authorization).
- All return shipping costs are the responsibility of the customer unless we made a shipping error with your original order.
- Refusing the shipment does not negate the above and any return costs will be deducted from your refund.
Return Instructions
If you receive a tube that does not perform to the manufacturer's specifications, please do the following:
- Contact us to get a return authorization number and the return instructions. If defective we will provide an exchange or refund of the full purchase price of the tube. Replacements will be shipped at no cost to the customer.
Returns not related to warranty or defect will be considered at our discretion and are subject to a 15% restocking fee. We cannot accept returns that do not have authorization, are past the warranty period, or are returned improperly.